Refund Policy
Canine Compass Training aims to provide high-quality, personalized dog training services to every client. Your satisfaction and your dog’s progress are important to us. This Refund Policy outlines the conditions under which refunds may or may not be issued.
By booking a service through www.caninecompasstraining.com, you agree to the terms outlined below.
1. General Policy
All sales of training services are considered final once the service has been rendered. Because our services involve time-based appointments, we do not offer refunds for completed sessions or missed appointments without prior notice.
2. Refund Eligibility
Refunds may be considered under the following conditions:
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Cancellation with proper notice: If you cancel a prepaid session with at least 24 hours’ notice, you may request a full refund or reschedule at no additional cost.
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Package services: For multi-session packages, unused sessions may be refunded within 14 days of purchase if no sessions have been used.
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Exceptional cases: Refunds requested due to emergencies or significant dissatisfaction may be reviewed on a case-by-case basis, at the discretion of Canine Compass Training.
3. Non-Refundable Situations
Refunds will not be issued for:
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Missed appointments without 24-hour notice
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Partially used training packages (unless otherwise approved)
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Client dissatisfaction due to lack of follow-through with training practices at home
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Services provided more than 30 days prior to the refund request
4. How to Request a Refund
To request a refund, please email us at caninecompasstraining@gmail.com with the following information:
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Full name
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Date(s) of service
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Reason for the refund request
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Receipt or proof of payment (if applicable)
We aim to respond to refund requests within 5 business days.
5. Changes to This Policy
Canine Compass Training reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated terms.
Contact Us
If you have questions or concerns about this Refund Policy, please contact:
📧 caninecompasstraining@gmail.com
📍 Lehigh Valley, PA